Hello,
We apologize for the issue you are facing with updating your Rank Math PRO version. The error message you are receiving, "Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature", typically indicates that there may be a problem with the zip file you are trying to upload or that the file is corrupted.
Here are some steps you can follow to resolve this issue:
-
Re-download the Plugin: Go to your Rank Math account area and download the latest version of Rank Math PRO again. Ensure that the download completes successfully without interruptions.
-
Check File Size: Make sure that the downloaded zip file is not empty or significantly smaller than expected. If it is, try downloading it again.
-
Upload via WordPress Dashboard:
- Navigate to Plugins → Add New in your WordPress dashboard.
- Click on Upload Plugin and select the newly downloaded zip file.
- Click on Install Now and then activate the plugin once installed.
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Manual Installation: If the above steps do not work, you can try manually installing the plugin via FTP:
- Extract the downloaded zip file on your computer.
- Use an FTP client (like FileZilla) to connect to your website.
- Navigate to the
/wp-content/plugins/ directory and upload the extracted folder there.
- After uploading, go back to your WordPress dashboard and activate the plugin from the Plugins section.
-
Check PHP Version: Ensure that your server is running a compatible PHP version for Rank Math. You can check this by navigating to Tools → Site Health → Info in your WordPress dashboard.
If you continue to experience issues after trying these steps, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further. Thank you for raising this concern, and we hope to resolve it quickly for you!
I dont find pro version for downloading in my account.Please guide me
Pro version is not showing in my account for dowloading
Hello,
Thank you so much for getting in touch.
Your Rank Math PRO subscription has already expired and ended last year in December.
To continue using the PRO features, you’ll have to purchase a new plan from here: https://rankmath.com/pricing/
Hope that helps.
tHE FOLLOWING DETAILS ARE FROM MY BANK ACCOUNT
PURCHASED
17/12/2024 – TRANSACTION NO 0000435240216157 7563 (REFUNDED 7198.33 ON 20/12/2024_
What about the following payment
02 Dec 2024 POS 405988XXXXXX2789 PP*FASTSPRING 433712024822 02 Dec 2024 6,186.48
Not refunded for this
Hello,
We don’t see that transaction in our system.
That transaction must be for a different Rank Math account.
Can you please search and forward a receipt from FastSpring.com so we can locate that account?
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
