SEO settings not being saved

#940203
  • Gene Moore

    5 days, 8 hours ago

    Rank Math free

    Hello! I created a ticket about a week ago about this same issue. I tried your suggestion, and it looked like it worked, but I just checked again today and my SEO settings are not being saved.

    You recommended I add some URL paths to my Firewall within GoDaddy which I did. Here they are below…
    /wp-json/rankmath/v1/updateMeta
    /wp-json/rankmath/v1/updateSchemas
    /wp-json/rankmath/v1/updateRedirection
    /wp-json/rankmath/v1/getFeaturedImageId
    /wp-json/rankmath/v1/getHead

    The Firewall also has GEO blocking, and I have blocked every country except the United States. Do I need to unblock the country of origin for RankMath? If so, what is that country?

    Thank you so much for your help with this.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Princess

    3 days, 20 hours ago

    Hello,

    Thank you for contacting the support and sorry for not following up quickly and any inconvenience that might have been caused due to that.

    Please check if you are using a Firewall, as it may prevent saving the changes.

    If you are using a Firewall, please whitelist this route:
    /wp-json/rankmath/v1/updateMeta

    Whitelisting the route should fix the issue.

    You can check this link for more information:
    https://rankmath.com/kb/meta-data-not-saving/

    I hope this helps. Looking forward to helping you.

    Gene Moore

    3 days, 7 hours ago

    Rank Math free

    Thank you for your reply. The URL path you mentioned was already added to the “allow URL path” in the Firewall, but the issue is still happening. Do you have any other suggestions?

    Rakibuzzaman Siam

    2 days, 12 hours ago

    Hello,

    We checked your website and we can see the metadata are getting saved without any issues. Please check the screencast in the sensitive data section for reference.

    In case, you’re facing the issue with some specific posts/pages, please share the URL with us so that we can check this further for you.

    Looking forward to helping you.

    Thank you.

    Gene Moore

    2 days, 8 hours ago

    Rank Math free

    Thank you for your reply. Yes I checked this morning and see that my settings are now being saved. This same scenario happened a few weeks ago, then it suddenly stopped working again. I’ll keeping checking it over the next few days and see how it goes. Please keep this ticket open if you can. I’ll send the results soon.

    Rakibuzzaman Siam

    1 day, 15 hours ago

    Hello,

    Sure! Let us know how it goes.

    Meanwhile, please don’t hesitate to let us know if you have any other questions.

    Looking forward to helping you.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

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