what happen to my grandfathered pro account?

#937333
  • Mike

    1 day, 14 hours ago

    Rank Math free
    Content AI Creator

    not sure what is going on but please let me know what is wrong with my account

Viewing 3 replies - 1 through 3 (of 3 total)
  • Miguel

    1 day, 14 hours ago

    Hello,

    Thank you for contacting support.

    You had a PRO account until November 26th this year but that subscription expired due to non-payment and as such the account was downgraded to the Free subscription.

    You can see that we tried to take the payment for this subscription on multiple occasions but they all failed:
    Screenshot

    Don’t hesitate to get in touch if you have any other questions.

    Mike

    1 day, 13 hours ago

    Rank Math free
    Content AI Creator

    Ohh Paypal closed down their credit card and that must be it, I did not receive any emails. How can I take care of that please? Thank you for quick reply, greatly apprecaited. Been a long time customer of you guys.

    Reinelle

    13 hours, 7 minutes ago

    Hello,

    Unfortunately, if your subscription has already expired, you may need to buy it again on our pricing page as our renewal option does not apply to expired packages.

    You can buy again the subscription on our pricing page here:
    https://rankmath.com/pricing/

    Looking forward to helping you.

Viewing 3 replies - 1 through 3 (of 3 total)

You must be logged in to reply to this ticket.