Hello,
Thank you for contacting the support.
The renewal is for your Content AI purchased on November 25, 2023.
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We sent out an email reminder 7 days prior to the charge. Did you not receive that?
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If you received it, then sorry to disappoint you, but our refund policy does not extend to renewal subscriptions. Before the subscription happens, our system sends out an email 7 days before the actual charge so the users can cancel their subscription(s).
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You can cancel the automatic subscriptions by following this guide:
https://rankmath.com/kb/cancel-subscription/
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Please let us know if you did not receive the email so we can assist you further with the request.
Hi Princess,
Thank you for your reply but I haven’t received any. Also, I haven’t used RankMath for a year already and in fact, I have just logged in through WordPress earlier just to file for this refund request.
Hello,
Since you mentioned that you didn’t receive the email reminder, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
As of the month date, you won’t be able to access those premium features we refunded.
Of course, we’re very sorry to see you go.
We are continuously improving our products so we would request you to check back in the future to see if we might have something relevant to your needs.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
