Latest Update Breaks Subcategory URLS!!!!

#936815
  • Your latest update, 1.0.234.1, butchered ALL of my URLs with a subcategory (which is the majority of my website), and I only noticed when my Google traffic dropped to zero. I got 357 URLs in Google Search Console showing a canonical error now. I rolled back just now and fixed the URL issue. BUt this need to be addressed ASAP.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The site in question is coloringcow.com. An example would be this URL https://coloringcow.com/animal/turtle/snapping-turtle-coloring-page lost the “turtle” sub category in the URL. In other words, the latest update removed “turtle”, completely changing the URL. This happened to almost EVERY URL on my website.

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    Unfortunately, we were not able to replicate the issue in the latest version of the Rank Math plugin. In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Looking forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

You must be logged in to reply to this ticket.