Cannot update meta titles and descriptions

#936734
  • Resolved Della Bentham
    Rank Math free

    Hi,

    I am having trouble with the titles and descriptions. I update them and then update the page and it does nothing, it reverts to blank.

    I have done the troubleshooting and experience this problem still with the default theme and no other plugins activated. I reached out to Divi, who tried to solve it but could not. I deleted Rankmath and installed it again, but I still have the same problem.

    I am at a loss as how to resolve this now. Divi said I need to speak to you directly for a resolution.

    Thanks
    Della

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    We’ve checked your site and found that Rank Math REST Routes that we use to update the data are being blocked by your Wordfence firewall and most likely this is why you’re facing the issues.

    Please check the screenshot in the sensitive data section for reference.

    In order to resolve this issue, please try whitelisting the following Rank Math REST Routes that are being blocked on your firewall.

    /wp-json/rankmath/v1/updateMeta
    /wp-json/rankmath/v1/updateSchemas
    /wp-json/rankmath/v1/updateRedirection
    

    You may try following this link to learn how you can whitelist Rank Math REST Routes in Wordfence Firewall: https://rankmath.com/kb/whitelist-rank-math-in-wordfence/

    Hope that helps and please don’t hesitate to let us know if you have any other questions.

    Thank you it is odd because the website itself doesn’t haveWoirdfence, it seems another website on the hosting was causing this issue, but it’s now resolved, thankyou

    Hello,

    We are glad that everything has been sorted out.

    Do you still need our assistance with anything else or can we go ahead to close the ticket?

    We look forward to hearing from you.

    Thank you.

    No this can now be closed Thankyou.

    Hello,

    You are always welcome.

    Please feel free to reach out to us again in case you need any other assistance.

    We are here to help.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘Cannot update meta titles and descriptions’ is closed to new replies.