Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please share the email address that you used to purchase the plugin or you can search and forward the receipt from FastSpring.com so we can locate your account?
Looking forward to helping you.
r********@g**********
d*********@l**********
d********@g**********
g*************************@g********
can u check only i have these 4 emails
Hello,
We didn’t see any purchases associated with the email address you provided.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
We need to see the order number that starts with RANKMATH2#####-####-#####
You can also share the last 4 digits of your card along with the last name where you see the FastSpring charge in the sensitive data section.
We really look forward to hearing back from you. Thank you.
Hello,
It looks like the purchase was made using the email ID we have shared in the sensitive data section.
Please login to that account or reset your password here:
https://rankmath.com/my-account/
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
yes im login with that email but coudlnt see my purchase rank math..it have only june 2022 subscription
Hello,
When we login to the account we shared in the sensitive data section we can see the subscription is active:
You need to login to that account, download the PRO plugin, and install it on your website to access the PRO features.
Don’t hesitate to get in touch if you have any other questions.
but i couldnt see any rank math pro..only have rank math free version got..u can see here driver..i print screen https://drive.google.com/file/d/1I8jkPFUN39kbrPZmhv8_c1PgkUazdMT2/view?usp=sharing
Hello,
The page seems to be rendered broken. Can you please try using a different browser? You may also use a private or incognito window without any browser extensions installed. Let us know how that goes.
Looking forward to helping you.
dear rank math team. we need urgent asstence.we also have provided the log in detail of our rank math panel where the licence is not yet tag in to our panel.hopel to get urgrnt reply
Hello, Im still unable to use rank math pro version and its already 2 times payment deduct..what for you deduction the payment since im unable to use that …can u please settle immediately..ITS URGENT
Here i attached the screenshot of payment proof
https://drive.google.com/drive/folders/1l5Q1Y8KwreVMrcCGcz_adJN5D2n-vlxm?usp=sharing
Hello,
Please use the link provided in the sensitive data section to access your PRO account and start using Rank Math PRO and the Content AI subscriptions.
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
dear rank math team can you give please give explanation why there is 2nd deduction of money on credit card by your company usd 64.67 .on theb 3 january .card ending **** **** **** 3567 under name moorthy seelan perumal
Hello,
Thank you for contacting the support and sorry for the confusion.
Rank Math PRO (all license types) comes with a FREE 15-day Content AI Trial. This is mentioned on the pricing page as well:
We also send out an email reminder three (3) days before the actual charge so that users can cancel the trial. We also mentioned this in our FAQs.
Having said that, if you are not going to use this Content AI feature do let us know so we can process the refund.
Looking forward to hearing back from you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
