Blank Page After Connecting Google Account

#935320
  • Resolved Maksym

    2 days, 8 hours ago

    Rank Math free

    This is the first time I’ve encountered this issue, and I need your help.

    Here’s the problem: when I try to connect my Google Account through “Connect Your RankMath Account,” I select the account, but then I see a blank page. Nothing happens. I’ve recorded a short video showing the issue—please take a look:

    https://www.loom.com/share/2b1ae98665094eeeb98b284756158f01

    I’m also sharing the login and password so you can check the site yourself.

    I’ve already updated all plugins to the latest versions, cleared my browser cache, and reinstalled the RankMath plugin, but nothing worked. Even tried to login several times.

    Looking forward to your reply.
    Thank you!

Viewing 4 replies - 1 through 4 (of 4 total)
  • Rakibuzzaman Siam

    1 day, 13 hours ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    We’ve tried to check your website with the Health Check plugin but unfortunately, it is not working properly on your site.

    In this case, you can create a staging site for us where we can directly disable the plugins and check the issue without affecting your live site: https://rankmath.com/blog/how-to-create-staging-site/

    Looking forward to helping you.

    Maksym

    1 day, 2 hours ago

    Rank Math free

    Hello Rakibuzzaman Siam,
    Thanks for your reply!

    I prepared this staging for you! This is the same copy of live website, so feel free to do anything you need:
    https://wordpress-480898-5129548.cloudwaysapps.com/

    Looking forward for your reply!

    Maksym

    1 day, 2 hours ago

    Rank Math free

    UPD: sorry, I just figured out that security plugin blocked that action. Once disabled, everything started to work! Issue is resolved. Thanks!

    Rakibuzzaman Siam

    12 hours ago

    Hello,

    We are glad that you managed to resolve the issue.

    Please feel free to reach out to us again in case you need any other assistance.

    We are here to help.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

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