Hello,
Thank you for contacting the support.
The renewal is for your Content AI purchased on November 30, 2022.
We sent out an email reminder 7 days prior to the charge. Did you not receive that?
If you received it, then sorry to disappoint you, but our refund policy does not extend to renewal subscriptions. Before the subscription happens, our system sends out an email 7 days before the actual charge so the users can cancel their subscription(s).
You can cancel the automatic subscriptions by following this guide:
https://rankmath.com/kb/cancel-subscription/
Please let us know if you did not receive the email so we can assist you further with the request.
i don’t use Content Ai.
Why auto renew this package (Content Ai)? While i only use RankMath Pro, i used it from Nov 2020.
Please recheck history order & payment.
i dont’ use this email frequent so i don’t see alert email.
Please help me this case. I have not use this Content Ai just renew.
Why not auto renew RankMath Pro? I used it from 2020.
Why renew content ai, i dont’t want use that, it’s absurd.
Please review this case. I dont’ want payment for Content Ai because i never used it in the future.
Hello,
Since you mentioned that you didn’t receive the email reminder, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
As of the month date, you won’t be able to access those premium features we refunded.
Of course, we’re very sorry to see you go. If you don’t mind us asking, is there any particular reason you have chosen to cancel? Perhaps there’s something we can help you with.
We are continuously improving our products so we would request you to check back in the future to see if we might have something relevant to your needs.
We would much appreciate any feedback you have to offer.
I will re-subscribe to the service after I get the refund.
Thank for your feedback
