Charged, but on Free Plan

Hey,

Over the years, we have used your RankMath software for several of our sites, because it is excellent. As of today, we are only using the free version on all of our sites. Also, when we login to our dashboards on the RankMath website, we see all of our accounts are marked as the free version.

Unfortunately, we were recently charged for the full version twice. We are not using it and do not want it right now. In the “Sensitive Data” box below, I am including the two bank reference numbers for the transactions. I would like a refund. In addition, I would like to cancel any recurring billing associated with those transactions.

Your service is great, and we liked it while we were using it, but we are no longer using it, and have not for quite some time. Thanks for your help on this.

Best,
Chris