Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
귀하의 이야기를 듣고, 혹시 모를 경우를 대비해 다른 이메일을 찾았습니다.
여기 청구서가 있습니다.
결제 시 입력한 이메일이 다른 이메일 주소인 것으로 확인되었습니다. 하지만 저는 블로그를 운영하기 위해 c*******@g********을
사용해야 합니다 . 확인하여 처리해 주시기 바랍니다.
After hearing your story, I looked for another email just in case.
Here is the bill.
It has been confirmed that the email entered at the time of payment is a different email address.
But I have to use c*******@g******** to run my blog.
Please check and take care of it.
Hello,
We can see that you have purchased a new subscription for your preferred account.
If you want us to cancel the old transaction you’ve made for a different account, we need to ask for the email address you used.
We really look forward to hearing back from you. Thank you.
Thank you for your kind guidance.
That’s right, we’ve made a new payment and applied it for the quick use of the program.
I found the e-mail account that I previously paid for and canceled it.
– c**@n***************
Can you check if the cancellation that I paid for with the relevant email account has been carried out normally?
Please also check the time it takes to get a refund and let me know.
Thank you so much for your kind and meticulous guidance.
Hello,
As requested, we have initiated a refund on your requested transaction in this account: c**@n***************. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
As of the month date, you won’t be able to access those premium features we refunded.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
