Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
Can you please search and forward a receipt from FastSpring.com or the email address you used to purchase so we can locate your account and verify it?
You can add it to the sensitive data section by editing your first post
It is completely secure, and only our support staff has access to that section.
Looking forward to helping you.
Hi,
My email addcress is e*********@f**********.
Please reactivate my account.
Thank you,
Eva
Hello,
We don’t see any subscription for that email address. You must have purchased the PRO subscription using a different email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
If you can’t retrieve an invoice receipt, please share the last 4 digits of the card you used to purchase the plan in the sensitive data section.
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Dear Rank Math,
I am writing to express my dissatisfaction with the recent experience I have had regarding my subscription. I subscribed to the annual Pro plan and have encountered several concerning issues that need immediate resolution.
1. Verification of Payment: Despite having paid for the annual subscription, I was unexpectedly asked to provide proof of payment. This process has caused unnecessary inconvenience.
2. Delay in Resolution: After submitting the required information, I had to wait several days without any clear resolution or updates on the status of my account.
3. Downgrade Without Notification: To my surprise, my Pro plan was inexplicably downgraded to a free plan without my knowledge or consent.
These issues are highly frustrating and unacceptable, as I trusted your service to deliver a seamless experience. I kindly request the following actions to be taken immediately:
– Reinstate my Pro plan subscription without delay.
– Confirm receipt of my payment and ensure my subscription is correctly reflected in your system.
– Provide an explanation for why my account was downgraded and what steps will be taken to prevent such issues in the future.
I value your service and hope this matter can be resolved swiftly and professionally. Please address this issue as a priority, and let me know once it has been resolved. I expect to hear back from you within 24 hours to avoid further escalation.
Thank you for your prompt attention to this matter.
Best regards,
Eva Crystal
Hello,
We found a payment made on the account that has a Protonmail email ID. Please login using that account to access your subscription or request a new password here:
https://rankmath.com/my-account/
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
