Hello
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
Assuming you are using the latest version of all the plugins, themes, and WordPress (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Only the site admin would know and your users won’t be affected by this troubleshooting.
Please open the page source and look out for the following tag:
og:image
Here’s a screencast on how to check the page source:
https://i.rankmath.com/F6SbAP
Looking forward to helping you.
https://www.demand-its.com/ up to date, no missing updates
the og image tag is correct, but this is not picked up by facebook when I type the URL.
Did you want access to the site?
Hello,
Can you please check here if the image is correct?
https://developers.facebook.com/tools/debug/?q=https%3A%2F%2Fwww.demand-its.com%2F
Facebook’s cache was showing up.
Looking forward to helping you. Thank you.
I may have identified the issue, I had pages set to ‘products’ and I think the schema for that might not be working correctly, I dropped everything to article and it seems to be working correctly now.
Hello,
Glad you got that sorted.
Please feel free to reach out again in case you need any other assistance.
We are here to help. Thank you.
