Assistance Required: URL Preview Image Not Appearing

#928743
  • Resolved Dev Bhardwaj

    2 weeks, 3 days ago

    Rank Math free

    Dear Team,

    I am facing an issue where the image does not appear whenever I share the URL of my website page on social media platforms or messaging apps like WhatsApp. I have ensured that all settings are configured correctly according to the recommended guidelines for rich content sharing.

    Despite following the steps provided in the helpful content and troubleshooting resources, the issue persists. Could you please assist me in identifying and resolving the problem?

    Looking forward to your support.

    website page link : https://dhumradiamonds.com/1ct-solitaire-diamond-ring/

    Best regards,
    Kapil

Viewing 3 replies - 1 through 3 (of 3 total)
  • Great

    2 weeks, 3 days ago

    Hello,

    Thank you for contacting Rank Math support.

    Your image is in webp, while most services now support webp images, some services still don’t and Facebook documentation still does not include the webp image type.

    Please try using a different image type, i.e. jpeg or png, then clear your website cache and try again.

    Don’t hesitate to let us know if you need help with anything else.

    Dev Bhardwaj

    2 weeks, 2 days ago

    Rank Math free

    Ok
    Thank you .

    Adetayo

    2 weeks, 1 day ago

    Hello,

    We are glad to know that this issue has been resolved. Thank you for letting us know.

    This ticket will be closed now, but you can always open a new one if you have any other questions or concerns. We are here to help you with anything related to Rank Math.

    We appreciate your patience and cooperation throughout this process.

    Thank you for choosing Rank Math.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Assistance Required: URL Preview Image Not Appearing’ is closed to new replies.