Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
We need to see the order number that starts with RANKMATH2#####-####-#####
We really look forward to hearing back from you. Thank you.
To which email do I send the information?
Hello,
You can send the information to our support email here: s******@r*********** and include this ticket URL for reference.
Looking forward to helping you.
I attach the information you need, which shows that the account is up to date and paid, so why won’t you let me update the plugin?
Order ID: RANKMATH241124-7421-58713B
Creation date: November 24, 2024
Paid in full: November 24, 2024
Hello,
Thank you for sharing that information.
Checking that order reference, it appears to be refunded so in this case, you no longer have access to your PRO plan.
Don’t hesitate to get in touch with us if you have any other questions.
I’m going to make the payment. Can you help me to make the payment at $49? How was the payment originally, please?
I’m going to make the payment. Can you help me to make the payment at $49? How was the payment originally, please?
REPLY
Hello,
Unfortunately, the Black Friday/Cyber Monday offer is no longer available.
However, we are giving a minimum of 10% on the Rank Math PRO licenses which you can purchase here: https://rankmath.com/pricing/
Please don’t hesitate to reach out if you have any further questions or concerns.
We’re here to assist you.
