Imported redirects working but not visible

#927858
  • Robert Simpson
    Rank Math free

    Hi, I recently imported redirects from the “redirection” plugin. These redirects seems to be working but I can’t see them in the redirect section. Please can you help? Our website is http://www.celtrino.com

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  • Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    Please check if the redirection tables are created by heading over to WordPress Dashboard > Rank Math > Status & Tools > System Status > Rank Math:

    Redirection tables

    If those are returning 0, click this button in Rank Math > Status & Tools > Database Tools:
    https://rankmath.com/kb/rank-math-status-and-tools/#recreate-missing-database-tools

    Let us know how this goes.

    Hi Reinelle,

    Thanks for the help.
    This database table is showing data in it but if I want to change those imported redirects in the future, where do I go to see and edit them?
    Also, would this database show data if I have manually added some redirects since installing RankMath?

    Thanks,
    Robert

    Hello,

    Rank Math automatically creates the database tables to store the redirections you create on Rank Math > Redirection. You should able to edit the redirections from the Rank Math Redirection module:

    Since you’re not able to see the redirections in the Rank Math > Redirections module, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Looking forward to helping you.

    Thank you.

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