Plugin broken after latest update

#92779
  • Resolved Joshua
    Rank Math free

    Hi,

    After the latest update to Rank Math, now the entire plugin has been disabled.
    Rank Math is not listed in the installed plugins section, and when I try installing it again through the plugin directory, I get an error saying the plugin directory already exists.

    I checked the plugin folder via SFTP, and all the files are there. But it is not registering in WordPress.
    The only part of Rank Math that does work is the instant indexing plugin, which I installed individually by itself before the whole Rank Math suite.

    Thanks,

    Joshua

Viewing 7 replies - 1 through 7 (of 7 total)
  • Hello,

    Sorry for any inconvenience that might have been caused due to that.

    It seems like new tables are not getting created in the Database or some old plugin has left an incorrect entry.

    Please follow these steps to fix the issue:

    1. Take a complete backup of your website
    2. Install this plugin: https://wordpress.org/plugins/code-snippets/
    3. Head over to the Snippets menu in the left sidebar and click Add New
    add new snippet
    4. Give that post any name and copy the below code in the Code field

    add_action( 'init', function() {
    	delete_option( 'schema-ActionScheduler_StoreSchema' );
    } );

    5. Select ‘Only run in administration area’ option and click the Save and Activate button
    run only in admin area wordpress
    6. Open WordPress Dashboard in a new window
    7. Then deactivate recently created snippet from here
    disable snippet
    8. Then activate the Rank Math plugin again
    9. Please disable the Code Snippets plugin if you are not going to use it

    Here’s a video screencast:
    https://i.rankmath.com/79gPbv

    Please clear all the cache, including the server after following the above process.

    That should resolve the issue. Thank you.

    Hi,

    Unfortunately this didn’t work.
    Is there anything else I can try?

    Thanks,

    Joshua

    Hello,

    If that doesn’t help, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you. Thank you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    Can you please reply to the questions added in the Sensitive Data section so we can assist you better?

    Looking forward to helping you. Thank you.

    No worries, I fixed the issue by manually deleting the RankMath files and reinstalling.

    Hello,

    Glad you got it fixed.

    Please feel free to reach again out in case you need any other assistance. We are here to help.

    Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

The ticket ‘Plugin broken after latest update’ is closed to new replies.