Changes Don’t Save. I Can’t Add Keywords

#92768
  • Resolved Liam

    4 years, 3 months ago

    Rank Math free

    Hello,

    I can’t seem to change anything on the page sidebar including title, keywords, meta description, etc. When I click “update” and go back to the page, all the information is gone.

    What I tried
    – Disabling all plugins except Rank Math
    – Resetting Rank Math
    – Clearing the caching plugins and my host’s cache
    – Disabling Cloudflare on my site
    – Tried different keywords
    – Tried different pages

    Let me know if you need any more info.

    • This topic was modified 4 years, 3 months ago by Liam.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Sajid Khan

    4 years, 2 months ago

    Rank Math business

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Liam

    4 years, 2 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Liam

    4 years, 2 months ago

    Rank Math free

    Hello. Would you be able to look into this? My page keywords still don’t save. Posts are fine though.

    Michael Davis

    4 years, 2 months ago

    Rank Math pro

    Hello,

    After checking it, it seems you get the following errors when trying to save:

    
api-fetch.min.js:2 POST https://website.com/wp-json/rankmath/v1/updateMeta?_locale=user 403
post.php:1 Uncaught (in promise) {code: "invalid_json", message: "The response is not a valid JSON response."}

    Those errors usually are caused when something is blocking access to the WordPress API REST.

    I would recommend disabling the plugins one by one to check what could be causing it, also I would recommend contacting your hosting support, to check if something is blocking the WordPress API REST.

    You should also contact the hosting team and ask them to check the Firewall Settings and whitelist the updateMeta rule.

    I hope that helps

    RankBot

    4 years, 2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘Changes Don’t Save. I Can’t Add Keywords’ is closed to new replies.