WordPress Custom Error Page Failure with Divi 4.27.4

#927067
  • Resolved Sarming

    9 months ago

    Rank Math free

    WordPress Custom Error Page Failure with Divi 4.27.4

    Environment:
    WordPress Version: 6.7.1
    Theme: Divi 4.27.4
    SEO Plugin: Rank Math 1.0.233

    Problem Description:
    When attempting to access a non-existing page or URL, the website experiences a critical error instead of displaying the custom 404 error page. This results in a complete site crash rather than a graceful error handling.

Viewing 1 replies (of 1 total)
  • Great

    9 months ago

    Hello,

    Thank you for contacting Rank Math support.

    Just to clarify, is Rank Math causing this issue? i.e. when you deactivate Rank Math, does the site handle the error correctly? if so, then please share access to your website with us.

    Please follow these steps:

    • Edit the first post on this ticket and include your WordPress logins in the Sensitive Data section. This is a secure section that only our support staff can access.
    • Make sure you take a complete backup of your website before sharing the information with us.
    • If you prefer, you can use this plugin to generate a temporary login URL to your website and share that with us instead: https://wordpress.org/plugins/temporary-login-without-password/
    • You can also use this plugin to monitor what changes our staff might make on your website (if any): https://wordpress.org/plugins/wp-security-audit-log/

    We appreciate your cooperation and patience. Thank you for choosing Rank Math.

    RankBot

    8 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘WordPress Custom Error Page Failure with Divi 4.27.4’ is closed to new replies.