seo report wont print

#925418
Viewing 15 replies - 1 through 15 (of 19 total)
1 2
  • Ike

    2 weeks, 6 days ago

    Hello,

    Thank you for contacting us. We apologize for any inconvenience this issue may have caused.

    It appears the PRO subscription on your account has expired.

    You will have to make a new purchase here: https://rankmath.com/pricing/

    We hope this helps. Please let us know if you have further questions or concerns.

    Thank you.

    J Brocas

    2 weeks, 6 days ago

    Rank Math pro

    I already did this and have a receipt to prove it.

    J Brocas

    2 weeks, 6 days ago

    Rank Math pro

    https://share.zight.com/xQukd6zy

    Ike

    2 weeks, 6 days ago

    Hello,

    Can you please search and forward a receipt from FastSpring.com so we can locate your transaction?

    We need to see the order number that starts with RANKMATH2#####-####-#####

    We really look forward to hearing back from you.

    Thank you.

    J Brocas

    2 weeks, 6 days ago

    Rank Math pro

    Here you go and it is also supposed to renew at the same price i purchased and not the inflated one.

    https://share.zight.com/z8u9prQm

    Miguel

    2 weeks, 5 days ago

    Hello,

    The subscription you shared is under a different email address (we added it to the sensitive data section of this ticket).

    If you would like to merge the accounts under a single one please let us know the preferred one to keep using.

    Thank you.

    J Brocas

    2 weeks, 5 days ago

    Rank Math pro

    yes please put it under [redacted] i should have done that one.

    J Brocas

    2 weeks, 4 days ago

    Rank Math pro

    please let me know when this is done and remove my address from the non secure post.

    Miguel

    2 weeks, 4 days ago

    Hello,

    Thank you for your patience.

    We have merged your accounts as requested.

    Please check on your end if everything is working as expected.

    We really look forward to helping you.

    J Brocas

    2 weeks, 4 days ago

    Rank Math pro

    it still does not work. I just connected a site and it will not recognize it is pro.

    Ike

    2 weeks, 4 days ago

    Hello,

    Can you please head over to WordPress Dashboard > Rank Math SEO > Status & Tools > Database Tools and clear the transients?

    Then verify that you’re running the latest versions of the Rank Math plugins: https://rankmath.com/changelog

    After that, you may try disconnecting and re-connecting Rank Math to see if that works for you.

    You can disconnect your account by navigating to WordPress Dashboard > Rank Math > Dashboard > Help and then simply disconnect the account by clicking on Disconnect Account.

    Once you’ve disconnected your Rank Math account, you can connect it again in the same settings. In order to connect your correct account, click on Connect Now.

    Once you click on Connect Now, please ensure that you’ve selected the correct account and then click on OK, Activate Now.

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    J Brocas

    2 weeks, 4 days ago

    Rank Math pro

    there has been no change, it will still not recognize it and allow me to print an seo report.

    Adetayo

    2 weeks, 3 days ago

    Hello,

    We might need to take a closer look at your website and settings. Please follow these steps:

    • Edit the first post on this ticket and include your WordPress and FTP logins in the Sensitive Data section. This is a secure section that only our support staff can access.
      Sensitive Data Section
    • Make sure you take a complete backup of your website before sharing the information with us.
    • If you prefer, you can use this plugin to generate a temporary login URL to your website and share that with us instead: https://wordpress.org/plugins/temporary-login-without-password/
    • You can also use this plugin to monitor what changes our staff might make on your website (if any): https://wordpress.org/plugins/wp-security-audit-log/

    We appreciate your cooperation and patience.

    Thank you for choosing Rank Math.

    J Brocas

    2 weeks ago

    Rank Math pro

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    J Brocas

    1 week, 6 days ago

    Rank Math pro

    i have done this and waiting your reply.

Viewing 15 replies - 1 through 15 (of 19 total)
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