Pinterest issue - Support

Heidstra
3 weeks, 1 day ago

Rank Math pro
Content AI Starter

Hi,
First of all, it seems I cant login using the email that I used to purchase the subscription. I can access the page to manage my subscriptions, but cant login to the account section where I can file a support ticket. So had to create a new account.

I have an conflict with the Pinterest plugin. I suspect that also causes Pinterest to suspend my verified merchant status, which I have to solve within 30 days.

Do you have any idea what causes this conflict and how it can be resolved? I checked with Yoast and that does not have the conflict.

Viewing 15 replies - 1 through 15 (of 17 total)

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Jeremy
3 weeks ago

Hello,

Thank you for your query and we are so sorry about the trouble this must have caused.

Can you please share the email address you used to purchase the PRO plan so we can check from our end and provide you access to it as well?

As for your Pinterest issue, conflicts with the Pinterest plugin can occur if there are overlapping meta tags or schema data. Can you please share some affected URLs here so we can take a closer look?

Looking forward to helping you.

Heidstra
2 weeks, 6 days ago

Rank Math pro
Content AI Starter

Im using i***@s************ for the purchase. I have received the emails and I can check my orders. However when I try to login using that same email, I cant. I have tried the forgot password procedure, but that says the email is unknow.

I have no idea what URL’s are affected, I just know that Pinterest plugin and Rankamth have a conflict. I need both, so cant uninstall. I changed the rich pins settings and unchecked both “Add rich pins for products” and “add rich pins for posts” although I’m not sure what these settings do. However that has not lead to resolving the conflict or at least the message is still there.

thanks

Scarletioshub
2 weeks, 6 days ago

Rank Math free

To resolve the Pinterest plugin conflict, try these steps:

Update Plugins: Ensure the Pinterest plugin is up-to-date and compatible with your WordPress version.
Check for Conflicts: Disable all plugins except Pinterest and see if the issue persists. Reactivate them one by one to find the conflict.
Review JavaScript: Use your browser’s developer tools to check for JavaScript errors that could indicate the source of the problem.
Verify Settings: Double-check the Pinterest plugin settings to ensure they align with Pinterest’s requirements for verified merchants.
If the issue continues, reach out to the plugin developer for further support.

Jeremy
2 weeks, 5 days ago

Hello @shahzebshabeer,

Thank you for sharing your initial troubleshooting tips to address the issue.

@heidstra,

The email address you shared doesn’t have any PRO subscription. Can you please search and forward a receipt from FastSpring.com so we can locate your account?

Back to the Pinterest issue, since our plugin already takes care of those tags, you can deactivate the options “Add Rich Pins for Products” and “Add Rich Pins for Posts” on the Settings tab on “Marketing > Pinterest”. This way the meta fields won’t be added to your site and won’t cause any conflicts.

Hope that helps.

Heidstra
2 weeks, 5 days ago

Rank Math pro
Content AI Starter

Have send some screenshots. I can access the portal for the order management. But I cant login to “MyAccount” on your website.

Heidstra
2 weeks, 5 days ago

Rank Math pro
Content AI Starter

correction: I can login to MyAccount now (as I have created a new account) but now I cant see my subscriptions.

Reinelle
2 weeks, 5 days ago

Hello,

You can upload screenshots using this tool and add the link here.

Can you please search and forward a receipt from FastSpring.com or the email address you used to purchase so we can locate your account and verify it?

You must have used a different email address to purchase the subscription.

Looking forward to helping you.

Heidstra
2 weeks, 5 days ago

Rank Math pro
Content AI Starter

have forwarded the email. It was send to i***@s************

Princess
2 weeks, 5 days ago

Hello,

We can see that our accounts team already replied to your email. I will close this ticket in favor of that.

Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

Heidstra
2 weeks, 1 day ago

Rank Math pro
Content AI Starter

well as it stands, I dont think the issue is resolved. I still cant see anything under my subscriptions. Or maybe I missed some email/communication?

Miguel
2 weeks, 1 day ago

Hello,

We replied to your email on Friday with the email address we found with the paid susbcription. Please make sure that you get back to us on it so we can process the request.

Thank you.

Heidstra
2 weeks, 1 day ago

Rank Math pro
Content AI Starter

to what email? I***@s************? I dont have any emails from you from Friday

Miguel
2 weeks, 1 day ago

Hello,

Yes, to that email address. You can check your spam folder if you cannot find it in your inbox.

Having said that, we also added in the sensitive data section of this ticket the email address used for the paid subscription.

Thank you.

Heidstra
2 weeks, 1 day ago

Rank Math pro
Content AI Starter

no email(and of course Ive checked my spamm)… anyway, it is weird that I received the order confirmation on my i***@s************ and you mention it is my gmail account. Ill try the gmail adress and see if that helps.

Jeremy
1 week, 6 days ago

Hello,

Sure, do let us know how that goes.

To avoid further confusion, we can merge your accounts and consolidate all the data and subscriptions into a single account. Just let us know which email address you wish to keep.

Looking forward to helping you.

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