Cancel rank math pro subscription

#924172
  • Uttam Gupta

    2 weeks, 5 days ago

    Rank Math free

    Dear RankMath Support Team,

    I am writing regarding my RankMath Pro subscription, which was auto-renewed on 1st December 2024. I had reached out to request a cancellation and refund as I do not wish to continue using the service at this time. However, I was informed that refunds are not allowed, and my ticket has now been closed without resolution.

    I kindly urge you to reconsider my case and reopen the ticket. As a customer, I value RankMath’s services but believe this situation calls for flexibility and understanding. Automatic renewals can sometimes occur unintentionally, and providing a refund in such cases reflects a customer-first approach that fosters loyalty.

    I sincerely hope you will prioritize customer satisfaction and process my refund request. Please let me know if any additional information is required to facilitate this.

    You closed my last ticket without giving response.

    Looking forward to your prompt response.

    Thank you for your attention to this matter.

    Best regards,
    Uttam Gupta

Viewing 9 replies - 1 through 9 (of 9 total)
  • Princess

    2 weeks, 5 days ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    We can see that our team has initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.

    If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.

    For PayPal, it’s always almost instant.

    As of the month date, you won’t be able to access those premium features we refunded.

    Of course, we’re very sorry to see you go. If you don’t mind us asking, is there any particular reason you have chosen to cancel? Perhaps there’s something we can help you with.

    We are continuously improving our products so we would request you to check back in the future to see if we might have something relevant to your needs.

    We would much appreciate any feedback you have to offer.

    Uttam Gupta

    2 weeks, 3 days ago

    Rank Math free

    Hello, When my refund will credited in my credit card? Please give me refund as soon as possible.

    Thanks

    Princess

    2 weeks, 3 days ago

    Hello,

    Kindly see this invoice for your reference.

    You can see the refunded amount under Refunds and Returns.

    You can also access the invoice from here: https://rankmath.com/my-account/subscriptions/?tab=payments

    Lastly, you can check your account or call your bank to verify if the amount has been reversed.

    We ask for your patience regarding this matter.

    If you still have any questions, just reply and we will be more than happy to clarify any doubts you might have.

    Uttam Gupta

    1 week ago

    Rank Math free

    Dear Rankmath Team,

    My refund is not credited in my account. I request you to please give me refund as soon as possible.

    Uttam Gupta

    1 week ago

    Rank Math free

    Dear Rankmath Team,

    My refund is not credited in my account. I request you to please give me refund as soon as possible

    Uttam Gupta

    6 days, 21 hours ago

    Rank Math free

    Follow-Up on Refund Status

    Dear RankMath Support Team,

    I hope this message finds you well.

    As per your confirmation, the refund for my RankMath Pro subscription was initiated earlier. I was informed that the refund would appear on my credit card statement within 5 to 7 business days. However, it has now been over 1 week and 5 days, and I have not yet received the refund in my account.

    Could you please provide an update on the status of the refund? Additionally, if needed, I can share any details from my bank or credit card statement to assist in resolving this matter promptly.

    Looking forward to your response.

    Thank you for your attention to this issue.

    Best regards,
    Uttam Gupta

    Jeremy

    5 days, 18 hours ago

    Hello,

    We can confirm from our end that the funds have left our account. Please contact your banking partner and ask what’s holding the amount to be credited to your account.

    If the issue persists, let us know here and we’ll contact our payment provider.

    Looking forward to helping you.

    Uttam Gupta

    1 day, 16 hours ago

    Rank Math free

    Can you please provide me reference ID or Number?

    Uzair

    1 day, 11 hours ago

    Hello,

    The refund reference number is RANKMATH241202-4298-49110X

    Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.

Viewing 9 replies - 1 through 9 (of 9 total)

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