My PRO account is not showing in my account

#922082
  • Resolved Ryan
    Rank Math pro

    Hi, I purchased RankMath PRO yesterday, but my account is still showing as free. Please advise.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    Thank you for contacting Rank Math support.

    Unfortunately, there is no active PRO subscription on this account you are using to contact us.

    However, you have the SEO Course subscription.

    We look forward to hearing back from you.

    Thanks.

    Ryan
    Rank Math pro

    Seriously? Order Reference RANKMATH241128-2459-42212

    Hello,

    Your Rank Math PRO subscription was purchased under the email address we shared in the sensitive data section.

    To avoid confusion in the future, we can merge your accounts and consolidate all data and subscriptions into one account. If so, please let us know which email address you wish to keep and we’ll do the needful.

    Looking forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘My PRO account is not showing in my account’ is closed to new replies.