Hello,
Thank you for contacting us and bringing your concern to our attention.
We already refunded and canceled your subscription as you requested in your previous email. After initiating the refund, your account became free and that’s why you’re not able to check the ticket in the PRO section. However, we’ve moved your ticket to the free version and now you can check it here: https://support.rankmath.com/ticket/cancel-my-existing-subscription/?view=all
Right now, we don’t see any active Rank Math subscription on your account.
If you’ve another subscription with a different email address, please share that with us so that we can locate your account.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
