Import error

#920726
  • Resolved David Lee

    1 year, 2 months ago

    Rank Math pro
    Content AI Expert

    Hi,
    Just moving to Rank Math from Yoast and testing on staging site.
    When importing the data I am getting an error on the SEO score recalculation.
    Any ideas how to fix this?

    I have deactivated all 3 yoast plugins (standard, pro and woo) before the import.

Viewing 6 replies - 1 through 6 (of 6 total)
  • David Lee

    1 year, 2 months ago

    Rank Math pro
    Content AI Expert

    [08:45:44] SEO Scores updated
    [08:45:44] Starting SEO score recalculation
    [08:45:46] undefined
    [08:45:46] Importing postmeta from AIO Schema Rich Snippet
    [08:45:49] Imported post meta for posts 1 – 20 out of 20
    [08:45:49] Starting SEO score recalculation
    [08:45:53] error

    Princess

    1 year, 2 months ago

    Hello,

    It seems that you already marked this ticket as “Resolved”.

    Do you still need our assistance regarding this issue?

    Looking forward to helping you.

    Thank you.

    David Lee

    1 year, 2 months ago

    Rank Math pro
    Content AI Expert

    No still having issues. I managed to sort the last one, but I am getting a notice saying ‘upgrade to pro’ all the time. I already have pro on the site and active.

    Rakibuzzaman Siam

    1 year, 2 months ago

    Hello,

    Please make sure that you have installed the PRO version on your website properly alongside the Free version of the plugin.

    You can follow this guideline to install the PRO version of the plugin on your website: https://rankmath.com/kb/rank-math-pro-license-key/

    ​​​​​​​Once done, please head over to your WordPress Dashboard > Rank Math > Dashboard > Help, and from there disconnect and reconnect your Rank Math account and see if that fixes the issue.

    https://i.rankmath.com/ZvEfVb
    https://i.rankmath.com/OZSwOw

    If the issue persists, please head over to your WP Dashboard > Rank Math > Status & Tools > System Status, click the “Copy System Info to Clipboard” button, and paste it here so we can check this further for you.

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    David Lee

    1 year, 2 months ago

    Rank Math pro
    Content AI Expert

    Hi
    No that still hasn’t worked and still asking me to go pro on the front end. System info below: 

    
### rank-math ###

version: 1.0.233
pro_version: 3.0.75
database_version: 1
0: Trial
1: 2235
2: 2024-12-12 12:00 am
plugin_plan: Pro
active_modules: link-counter, analytics, seo-analysis, rich-snippet, woocommerce, content-ai, instant-indexing, role-manager, redirections, local-seo, 404-monitor, image-seo, sitemap
refresh_token: Token exists
permissions: 
	Search Console: Given
rank_math_404_logs: 32 KB
rank_math_redirections: 32 KB
rank_math_redirections_cache: 32 KB
rank_math_internal_links: 192 KB
rank_math_internal_meta: 16 KB
rank_math_analytics_gsc: 80 KB
rank_math_analytics_objects: 368 KB
rank_math_analytics_ga: Not found
rank_math_analytics_adsense: Not found
rank_math_analytics_keyword_manager: Not found
rank_math_analytics_inspections: 112 KB

### wp-core ###

version: 6.6.2
site_language: en_GB
user_language: en_GB
timezone: Europe/London
permalink: /knowledge-hub/%category%/%postname%/
https_status: true
multisite: false
user_registration: 0
blog_public: 1
default_comment_status: undefined
environment_type: production
user_count: 22642
dotorg_communication: true

### wp-dropins (3) ###

advanced-cache.php: true
install.php: true
maintenance.php: true

### wp-active-theme ###

name: OLC (olc)
version: 1.0
author: Anonymous
author_website: (undefined)
parent_theme: GeneratePress (generatepress)
theme_features: core-block-patterns, widgets-block-editor, post-thumbnails, menus, automatic-feed-links, post-formats, woocommerce, title-tag, html5, customize-selective-refresh-widgets, align-wide, responsive-embeds, editor-color-palette, custom-logo, editor-styles, editor-style, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, widgets
theme_path: /www/onlinelearningcollege_157/public/wp-content/themes/olc
auto_update: Disabled

### wp-parent-theme ###

name: GeneratePress (generatepress)
version: 3.5.1
author: Tom Usborne
author_website: https://tomusborne.com
theme_path: /www/onlinelearningcollege_157/public/wp-content/themes/generatepress
auto_update: Disabled

### wp-mu-plugins (1) ###

Kinsta Must-use Plugins: version: 3.1.1, author: Kinsta Team

### wp-plugins-active (47) ###

AffiliateWP: version: 2.27.3, author: AffiliateWP, Auto-updates disabled
AffiliateWP - Affiliate Portal: version: 1.3.6, author: AffiliateWP, Auto-updates disabled
Better Font Awesome: version: 2.0.4, author: Mickey Kay, Auto-updates disabled
Code Snippets: version: 3.6.5.1, author: Code Snippets Pro (latest version: 3.6.6.1), Auto-updates disabled
Confetti: version: 1.3.7, author: WP Sunshine, Auto-updates disabled
Custom Login Page Customizer: version: 2.4.0, author: Hardeep Asrani (latest version: 2.4.1), Auto-updates disabled
Discount Rules Core: version: 2.6.6, author: Flycart, Auto-updates disabled
Easy Table of Contents: version: 2.0.70, author: Magazine3, Auto-updates disabled
Edwiser Bridge - WordPress Moodle LMS Integration: version: 3.0.7, author: WisdmLabs (latest version: 3.0.8), Auto-updates disabled
Edwiser Bridge Pro: version: 3.0.4, author: WisdmLabs (latest version: 3.0.5), Auto-updates disabled
Facebook for WooCommerce: version: 2.0.3, author: Facebook (latest version: 3.3.0), Auto-updates disabled
Favicon by RealFaviconGenerator: version: 1.3.35, author: Philippe Bernard (latest version: 1.3.37), Auto-updates disabled
GDPR Cookie Consent: version: 3.1.0, author: WebToffee, Auto-updates disabled
GenerateBlocks: version: 1.9.1, author: Tom Usborne, Auto-updates disabled
GenerateBlocks Pro: version: 1.7.1, author: Tom Usborne, Auto-updates disabled
Google for WooCommerce: version: 2.8.7, author: WooCommerce (latest version: 2.9.0), Auto-updates disabled
GP Premium: version: 2.4.1, author: Tom Usborne (latest version: 2.5.0), Auto-updates disabled
GTM4WP - A Google Tag Manager (GTM) plugin for WordPress: version: 1.20.2, author: Thomas Geiger, Auto-updates disabled
Internal Link Juicer: version: 2.24.5, author: TeamUpdraft, Auto-updates disabled
Max Mega Menu: version: 3.3.2, author: megamenu.com (latest version: 3.4.1), Auto-updates disabled
Max Mega Menu - Pro Addon: version: 2.4, author: megamenu.com (latest version: 2.4.1), Auto-updates disabled
Metorik Helper: version: 2.0.8, author: Metorik, Auto-updates disabled
OptinMonster: version: 2.16.6, author: OptinMonster Popup Builder Team (latest version: 2.16.11), Auto-updates disabled
PayItMonthly For WooCommerce: version: 1.2.0, author: PayItMonthly (latest version: 1.2.2), Auto-updates disabled
Payment Methods by Product & Country for WooCommerce: version: 1.7.17, author: WPFactory (latest version: 1.8.0), Auto-updates disabled
PDF Invoices & Packing Slips for WooCommerce: version: 3.9.0, author: WP Overnight, Auto-updates disabled
Pixel Manager for WooCommerce (Premium): version: 1.45.0, author: SweetCode, Auto-updates disabled
Product Badges: version: 2.2.0, author: 99w (latest version: 3.1.0), Auto-updates disabled
Rank Math SEO: version: 1.0.233, author: Rank Math SEO, Auto-updates disabled
Rank Math SEO PRO: version: 3.0.75, author: Rank Math SEO (latest version: 3.0.76), Auto-updates disabled
REVIEWS.io for WooCommerce: version: 1.3.9, author: Reviews.co.uk (latest version: 1.3.10), Auto-updates disabled
Smush Pro: version: 3.16.8, author: WPMU DEV (latest version: 3.16.9), Auto-updates disabled
TrueROAS: version: 3.1, author: TrueROAS (latest version: 3.2), Auto-updates disabled
Ultimate Category Excluder: version: 1.7, author: Marios Alexandrou, Auto-updates disabled
WooCommerce: version: 9.3.3, author: Automattic (latest version: 9.4.2), Auto-updates disabled
WooCommerce Bulk Discount: version: 3.0, author: Rene Puchinger, Auto-updates disabled
Woocommerce Custom Product Addons (5.x.x): version: 5.1.0, author: Acowebs, Auto-updates disabled
WooCommerce Page Builder: version: 3.4.5, author: DawnThemes, Auto-updates disabled
WooCommerce Stripe Gateway: version: 8.8.0, author: WooCommerce (latest version: 8.9.0), Auto-updates disabled
WooCommerce Zapier: version: 2.7.3, author: OM4 Software (latest version: 2.11.1), Auto-updates disabled
WPBakery Page Builder: version: 7.8, author: Michael M - WPBakery.com (latest version: 8.0.1), Auto-updates disabled
WP Mail SMTP Pro: version: 4.1.1, author: WP Mail SMTP (latest version: 4.2.0), Auto-updates disabled
WPMU DEV Dashboard: version: 4.11.28, author: WPMU DEV, Auto-updates disabled
WP QuickLaTeX: version: 3.8.8, author: Pavel Holoborodko, Auto-updates disabled
WP Rocket: version: 3.17.1, author: WP Media (latest version: 3.17.3.1), Auto-updates disabled
WPS Hide Login: version: 1.9.17.1, author: WPServeur, NicolasKulka, wpformation, Auto-updates disabled
Zendesk Support for WordPress: version: 1.8.5, author: Zendesk, Auto-updates disabled

### wp-server ###

server_architecture: Linux 5.4.0-1139-gcp x86_64
httpd_software: nginx/1.25.5
php_version: 8.1.30 64bit
php_sapi: fpm-fcgi
max_input_variables: 10000
time_limit: 300
memory_limit: 512M
max_input_time: 300
upload_max_filesize: 128M
php_post_max_size: 128M
curl_version: 7.68.0 OpenSSL/1.1.1f
suhosin: false
imagick_availability: true
pretty_permalinks: true
htaccess_extra_rules: true
current: 2024-11-28T07:59:59+00:00
utc-time: Thursday, 28-Nov-24 07:59:59 UTC
server-time: 2024-11-28T07:59:57+00:00

### wp-database ###

extension: mysqli
server_version: 10.11.5-MariaDB-1:10.11.5+maria~ubu2004
client_version: mysqlnd 8.1.30
max_allowed_packet: 33554432
max_connections: 30

### wp-constants ###

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /www/onlinelearningcollege_157/public/wp-content
WP_PLUGIN_DIR: /www/onlinelearningcollege_157/public/wp-content/plugins
WP_MEMORY_LIMIT: 2048M
WP_MAX_MEMORY_LIMIT: 512M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: true
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_ENVIRONMENT_TYPE: Undefined
WP_DEVELOPMENT_MODE: undefined
DB_CHARSET: utf8
DB_COLLATE: undefined

### wp-filesystem ###

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
fonts: not writable
mu-plugins: writable
    Rakibuzzaman Siam

    1 year, 2 months ago

    Hello,

    Please update the PRO version of the plugin to the latest version and see if that works for you: https://rankmath.com/changelog/

    If you’re not able to see the update, please clear Rank Math’s transients from WP Dashboard > Rank Math > Status & Tools > Database Tools > Remove Rank Math Transients: https://rankmath.com/kb/rank-math-status-and-tools/#rank-math-transients

    If the issue persists, then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Let us know how it goes. Looking forward to helping you.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

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