Paid account only showing Free

#920490
  • Resolved George Kocher

    1 year, 2 months ago

    Rank Math pro

    I paid my annual subscription in July, but when I log in to my dashboard, it only shows me the free plug-in. I do not have access to pro anymore. Can you help with this?

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  • Princess

    1 year, 2 months ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    We can see that on July 12th you purchased the Content AI Starter plan and your Rank Math PRO expired due to non-payment last August 9, 2024.

    Please note that Content AI plans differ from our Rank Math PRO subscription. If you intend to purchase the PRO plugin, please purchase it here: https://rankmath.com/pricing/

    We really look forward to hearing back from you. Thank you.

    RankBot

    1 year, 1 month ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Paid account only showing Free’ is closed to new replies.