Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
Please ensure that there are no Ad-Blockers or any extensions that disable pop-ups installed in your browser upon purchasing Rank Math PRO.
Also, if you are using a Proxy or VPN, please disable that and use your actual ISP to make the purchase.
If the issue persists, could you please confirm which country you are in when purchasing Rank Math?
Looking forward to helping you.
Dear Rank Math Support Team,
Thank you for your prompt response and assistance.
I have followed your suggestions and tried using a different browser, cleared my cache, and ensured that pop-ups are allowed. However, the issue persists. Additionally, I tried purchasing the plugin directly from WordPress with the free version of Rank Math installed, but I encountered the same problem.
I am a Palestinian American currently visiting Palestine, and I am attempting to make the purchase while here. Could it be possible that my current location (Palestine) is affecting the purchase process? I would appreciate any further assistance you can provide to help resolve this issue.
Thank you for your support.
Best regards,
Hello,
You should be able to purchase the plugin from that location.
Please ensure that your payment method supports the following:
– Payments in USD $
– Supports subscription-based payments
– You are not using a prepaid card
– International payments are turned on
– Your IP is not a Proxy, or you are using any VPN or hosting service
If everything from the above is enabled and working, you can also try using a credit card instead.
You can also call your bank and ask what’s stopping the payment from going through and request them to approve it on your end.
If the issue persists, please share the last 4 digit of the card you use in the Sensitive Data section of this ticket so we can check this further from our end.
Looking forward to helping you.
Hello,
The issue isn’t with my credit card, but rather with your website. It isn’t redirecting me to the checkout page where I can enter my payment details. I am currently on the offer page and trying to click “Buy the Plan,” but it doesn’t work (please see the attached screenshot: link).
Even when I go to my account > subscriptions and attempt to add my payment method, I am redirected to a 403 Forbidden page.
I want to take advantage of your sale, but I’m running out of time.
Thank you.
The offer is ended and I didn’t get any help from you guys!
Hello,
The issue isn’t with my credit card, but rather with your website. It isn’t redirecting me to the checkout page where I can enter my payment details. I am currently on the offer page and trying to click “Buy the Plan,” but it doesn’t work (please see the attached screenshot: https://ibb.co/9T9p0yb ).
Even when I go to my account > subscriptions and attempt to add my payment method, I am redirected to a 403 Forbidden page.
I did all your suggestions before, used different browser, cleared cache, disabled ad blocker, and my internet connection is stable.
Thank you.
Hello,
Can you please try it now? See if it works now.
Once you are able to purchase, we will partially refund the transaction to match the offered price and apply the promo benefits as well.
Let us know how that goes.
Looking forward to helping you.
Hello,
It seems like your IP address is getting blocked by our payment provider.
Please provide the IP address of your connection in the sensitive data section so we can ask our payment provider for the exact reason for the blockage.
Thank you.
Perhaps, but I’ve purchased several plugins using my IP, such as WP Rocket, Astra Theme, and ELC. Regardless, I’ve now added my IP address in the sensitive data section.
Hello,
We have already contacted our payment provider about this but we are still waiting for an answer from them.
When we have any update we will let you know.
Thank you.
Hello,
We need further information to address this issue. Can you please let us know from which country you are trying to purchase?
Looking forward to hearing back from you.
Hello, I mentioned in the previous messages that I’m trying from Palestine.
Hello,
Sorry for the delay, the information has been relayed to our payment provider. You will hear from us shortly to resolve the issue.
We deeply appreciate your time and patience in the meantime.
