Issue with Rank Math Pro Subscription – Order ID: RANKMATH241126-8865-1

#919972
  • Resolved Santosh Nagpal

    1 year, 2 months ago

    Rank Math free

    Dear Rank Math Support Team,

    I hope this message finds you well.

    I recently upgraded to Rank Math Pro, and the payment has been successfully deducted from my account. However, I cannot see an active subscription in my account dashboard. Below are the details of my order for your reference:

    Order ID: RANKMATH241126-8865-16112B
    Order Created: 26 November 2024
    Total Amount Paid: US$ 113.14
    I kindly request you to look into this issue and activate my subscription at the earliest. If the issue cannot be resolved promptly, I would like to request a refund of the amount paid.

    Please let me know if you need any additional information to process my request. I look forward to your swift response.

    Thank you for your assistance.

Viewing 1 replies (of 1 total)
  • Princess

    1 year, 2 months ago

    Hello,

    Thank you for getting in touch and we are sorry to hear about the issue you are facing.

    We can see that your subscription is connected to a different email address. [moved to sensitive data section]

    To avoid any confusion in the future, would you like to merge these two accounts?

    If so, please tell us the preferred email address and we will do the needful.

    We really look forward to helping you.

    RankBot

    1 year, 1 month ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Issue with Rank Math Pro Subscription – Order ID: RANKMATH241126-8865-1’ is closed to new replies.