Issues purchasing PRO

#919567
  • Resolved Evan Surrick

    1 year, 2 months ago

    Rank Math business

    Hi, I’m looking to purchase Rank Math Pro for this account, however when my finance team enters our Credit Card information into the purchase window for the Business plan, they are given the message “an email was sent with instructions for accessing your account”, however we have not received any such email. Is the team able to assist here?

Viewing 1 replies (of 1 total)
  • Ike

    1 year, 2 months ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to this issue.

    Please ensure that your payment method supports the following:

    – Payments in USD $
    – Supports subscription-based payments
    – You are not using a prepaid card
    – International payments are turned on

    If you are using a Proxy or VPN, please disable that and use your actual ISP to make the purchase.

    Also, if you are trying to validate data while accessing the website from a different location, you need to force the change of country in the dropdown at the upper right corner of the screen.

    Let us know how this goes.

    Thank you.

    RankBot

    1 year, 1 month ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Issues purchasing PRO’ is closed to new replies.