Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
We need verification of the account ownership before we proceed with the refund. Can you please retrieve the invoice from FastSpring.com so we can check this from our end?
If you can’t share the invoice here, you may share the last 4 digits of the card you used for the recent transaction. You may insert that details in the sensitive data section.
Looking forward to helping you.
Hi and thank you for reply, I can’t retrieve the invoice but last four digits of my card are 6921
Hello,
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
Don’t hesitate to get in touch if you have any other questions.
Hello,
We are glad we could address your concern.
Please feel free to create a new forum topic if you do have another question in the future.
It will be our pleasure to assist you again.
Thank you.
