Hello,
Thank you for reaching out to support.
As regards the merge request, please confirm which email address you want to retain as your primary account and which one you wish to discard?
Could you please share the email ID in the below format:
Make this email primary : { prefered primary email here }
Discard this email : { email to be discarded here }
Once we receive your confirmation, we will merge the accounts and ensure that all your purchases, are available under your preferred account.
Hope this helps and please don’t hesitate to let us know if you have any other questions.
Make this email primary : { r***@g************** }
Discard this email : { r***@c***************** }
Hello,
We checked our system and the email address r***@c***************** is currently not registered.
Can you please confirm if you’re referring to a different account?
Looking forward to helping you.
sorry, I guess it took 24 hours for my subscription to show up.
However my plugin is still showing “free” even though I downloaded and activated the pro plugin.
Hello,
Please disconnect and reconnect your Rank Math account to your website via Rank Math > Dashboard> Help. Let us know if you’re still experiencing the same issue after reconnecting.
Regards
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
