Hello,
Thank you for contacting us today.
We’ve already initiated the refund as you requested. After initiating the refund, your account became free and that’s why you’re not able to check the ticket in the PRO section. Here’s the reply from your last ticket:
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
As of the month date, you won’t be able to access those premium features we refunded.
When you are ready, you can choose a plan appropriate for you from our website: https://rankmath.com/offer/
After purchasing the subscription again, you’ll be able to check these tickets or if you want, we can move them all to the free section.
Please don’t hesitate to let us know if you have any other questions.
Thank you.
Hello,
Glad that helped.
If you have any other concerns, please don’t hesitate to contact us anytime so we can assist you further.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
