Merging Accounts

#916559
  • Resolved Kathryn LaPotin

    1 week, 5 days ago

    Rank Math pro
    Content AI Starter Trial

    To whom it may concern – I didn’t realize that when I purchased RankMath Pro just now it didn’t link with my past account (k****@p***********************).

    Is it possible to link the new account that was created (k********@g********) with my old account?

    Thanks!

Viewing 6 replies - 1 through 6 (of 6 total)
  • Princess

    1 week, 5 days ago

    Hello,

    Thank you so much for getting in touch.

    To avoid any confusion in the future, would you like to merge these two accounts?

    If so, please tell us the preferred email address and we will do the needful.

    We really look forward to helping you.

    Kathryn LaPotin

    1 week, 5 days ago

    Rank Math pro
    Content AI Starter Trial

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Kathryn LaPotin

    1 week, 5 days ago

    Rank Math pro
    Content AI Starter Trial

    please see notes in sensitive data thread. thanks!

    Jaideep Asrani

    1 week, 4 days ago

    Hello,

    Thank you for your patience.

    We have merged your accounts as requested.

    Please check on your end if everything is working as expected.

    Please go through this video tutorial that shows you how to get started with your PRO license:
    <iframe width=”560″ height=”315″ src=”https://www.youtube-nocookie.com/embed/nCDe67K_3rA&#8221; title=”YouTube video player” frameborder=”0″ allow=”accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture” allowfullscreen=””></iframe>

    Steps to be followed:
    1. Ensure that you are logged in to your paid account
    https://rankmath.com/my-account/edit-account/
    paid account rank math

    2. Disconnect and reconnect your account from inside WordPress:
    disconnect and reconnect Rank Math
    WordPress Dashboard > Rank Math > Dashboard > Help and click the connect/disconnect and then the connect button.

    You will be taken to RankMath.com again where you can connect your account to activate your license.

    You do not need to remove the free version of the plugin. Everything will be ported over to the PRO version.

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    Kathryn LaPotin

    1 week, 4 days ago

    Rank Math pro
    Content AI Starter Trial

    Everything is all set now. Thanks!

    Great

    1 week, 4 days ago

    Hello,

    We are glad to hear that this issue has been resolved. Thank you for letting us know. This ticket will be closed now, but you can always open a new one if you have any other questions or concerns. We are here to help you with anything related to Rank Math.

    We appreciate your patience and cooperation throughout this process.

    Thank you for choosing Rank Math.

Viewing 6 replies - 1 through 6 (of 6 total)

The ticket ‘Merging Accounts’ is closed to new replies.