Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
We checked your account and we can only see one subscription which is the Content AI Starter plan it will renew on August 9, 2025.
If you’re referring to a different subscription, you must have purchased it with a different email address. Can you please search and forward a receipt from FastSpring.com so we can locate that account?
Looking forward to helping you.
Please cancel this. I do not want it renewed.
Nevermind, I just figured out how to cancel.
Hello,
That is fine.
Please feel free to reach out to us again in case you need any other assistance.
Meanwhile, do you still need our assistance with anything else or can we go ahead to close the ticket?
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
