Hello,
Thank you for contacting us and sorry for any inconvenience that this issue might have caused.
In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
This issue is not related to our plugin. You are adding those links using Elementor and that page builder is adding the attachment page URL instead of the actual file URL.
Even if you disable our plugin and click that link, you will get redirected to the attachment page and not the actual file download.
You will need to discuss this with Elementor to learn how you can put the actual file URL instead of the attachment page.
Don’t hesitate to get in touch if you have any other questions.
Hey Miguel,
Thanks for the quick support, I will contact Elementor.
Hello,
We are glad to hear that this issue has been resolved. Thank you for letting us know. This ticket will be closed now, but you can always open a new one if you have any other questions or concerns. We are here to help you with anything related to Rank Math.
We appreciate your patience and cooperation throughout this process.
Thank you for choosing Rank Math.
