Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
It seems that you’re using Rank Math PRO but the account you have used to open this ticket is the Rank Math free version.
Can you please search and forward a receipt from FastSpring.com or the email address you used to purchase so we can locate your account and verify it?
Looking forward to helping you.
Hello,
the purchase was done with paypal, i’ve the receipt:
https://imgur.com/a/r3P2PdH
Paypal username is “pieter4”
Hello,
I’m afraid, none of the information in that receipt could help us locate your subscription. We would need either your purchase email, the four digits of your card, or the order ID – which usually in this format RANKMATH24####-####-######.
We are looking forward to hearing back from you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
