Latest Update Fatal Error

#91468
  • Resolved bitcoin-wear
    Rank Math pro

    Hello!

    First: Thanks for this massive awesome plugin! I love it!

    Now the problem:
    I just updated to 1.0.49 and got an fatal error on my webpage https://photognow.com:

    WordPress version 5.5.1
    Current theme: Listingpro (version 2.5.11)
    Current plugin: Rank Math SEO (version 1.0.49)
    PHP version 7.4.8
    Error Details =============
    An error of type E_COMPILE_ERROR was caused in line 17 of the file /home/wp/disk/wordpress/wp-content/plugins/seo-by-rank-math/includes/template-tags.php.
    Error message: Cannot redeclare rank_math_is_gutenberg() (previously declared in /home/wp/disk/wordpress/wp-content/plugins/schema-markup-rich-snippets/includes/template-tags.php:15)

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Please disable all the other plugins from Rank Math and reinstall the Rank Math plugin.

    Please let us know if that helps.

    If not, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Are my settings safe when i delete the plugin and reinstall?

    Hello,

    You do not need to delete the Rank Math plugin. Just do not activate it until you complete the steps mentioned.

    Here’s a video screencast:
    https://i.rankmath.com/79gPbv

    Please clear all the cache, including the server after following the above process.

    That should resolve the issue.

    Thank you.

    Thank you!

    It did! Only thing that doesn’t work is the new Analytics.
    I granted access to everything but the fields stay empty. No
    properties to choose.

    Screencast

    Hello,

    Glad that helped.

    We are looing into that issue. Our app crossed the allowed limit and we have applied for more API calls.

    We will inform everyone on our FB group once we have more news about that.

    Hope that helps. Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

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