Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
We need to see the order number that starts with RANKMATH2#####-####-#####
We really look forward to hearing back from you. Thank you.
It looks like I purchased using t*****************@h********** as it autofilled. The order number is:
RANKMATH241119-8395-71125
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
Since you have two accounts now, would you like to merge these two accounts under a single email?
Merging would mean we have to delete the other account and merge all information under a single account.
Please confirm which email address you want to retain as your primary account and which one you wish to discard.
Could you please share the email ID in the below format:
Make this email primary : { prefered primary email here }
Discard this email : { email to be discarded here }
Once we receive your confirmation, we will merge the accounts and ensure that all your purchases, are available under your preferred account.
Hope this helps and please don’t hesitate to let us know if you have any other questions.
Make this email primary: { m**********@g******** }
Discard this email : { t*****************@h********** }
Hello,
We have gone ahead and merged your accounts and kept the preferred email address. Please check from your end if everything is in order.
Don’t hesitate to get in touch with us if you have any other questions.
My issue is still unresolved, and I am working on an indexing issue. I need access to the full plugin that I paid for. Can you please help me resolve it today?
I already confirmed that I am logged in with the correct email address (m**********@g********).
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
First of all, please make sure that you are running the latest version of Rank Math plugin.
Then, reconnect your website with your Rank Math account to fully utilize all the features and get rid of the issues you are facing. You can disconnect your account by navigating to WordPress Dashboard → Rank Math SEO → Dashboard → Help and then simply disconnect the account by clicking on Disconnect Account.
Once you’ve disconnected your Rank Math account, you can connect it again on the same page. In order to connect your correct account, click on Connect Now.
Once you click on Connect Now, please ensure that you’ve selected the correct account and then click on OK, Activate Now, as shown below. In case you’ve multiple Rank Math licenses associated with your Rank Math account, then you can click the License drop-down to choose your preferred license to activate on this website.
Please do not hesitate to let us know if this doesn’t help or you have any followup queries.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
