Unable to Log In to My Account – Request for Assistance

#913960
  • Resolved Pitech

    1 year ago

    Rank Math free

    Hello,

    I created an account with the email s*************@g******** and purchased the Pro version using that account. However, no matter what I do, I cannot log in, and I keep receiving an error. I have reset my password several times, but unfortunately, the login still doesn’t work, and only the page refreshes.

    As a result, I had to create a new account in order to submit a ticket, as I couldn’t even submit a ticket without being logged in. Please investigate the issue. For identity verification, my phone number is 2362685868, which is listed in my original account. My full name is Shayan Erfanian.

    Please look into this or transfer my purchase to this email (p********@g********), or check my login access.

    Thank you,
    Shayan Erfanian

Viewing 3 replies - 1 through 3 (of 3 total)
  • Jeremy

    1 year ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    The reason you can’t login because you are logging in on a sanctioned region or country.

    We regret to inform you that due to legal restrictions and compliances, we are no longer accepting users from sanctioned countries.

    We understand that this may be inconvenient for you and we apologize for any frustration or disappointment this may have caused.

    We value your interest in our platform and we hope that you will check back with us in the future to see if the situation has changed. If you have any further questions or concerns, please don’t hesitate to reach out to us.

    If this is an error and you are not from a sanctioned country, please confirm your country of residence so that we can re-evaluate your account.

    Thank you for your understanding.

    Pitech

    1 year ago

    Rank Math free

    Dear Jeremy,

    Thank you for your response and for addressing the issue. I would like to clarify that I am currently residing in Canada, which is not a sanctioned country. I believe there may have been an error in determining my location.

    I kindly request you to re-evaluate my account and let me know if you need any further details or documents to confirm my residency. I appreciate your prompt attention to this matter and look forward to resolving the issue soon.

    Best regards,
    Shayan Erfanian

    Jeremy

    1 year ago

    Hello,

    Please note that the account under the email address s*************@g******** was last logged in in Iran. We also have lifted up the ban for this account.

    However, we strongly suggest not logging your account in a sanctioned country such as Iran as once you are banned the second time, we won’t be able to lift the ban for good.

    Please also avoid using a VPN that points to any sanctioned country as well.

    Lastly, you can check if you have any colleague who has access to your account and is residing in a sanctioned country. You’ll have to advise them not to log in to the account in their current region. We suggest changing your password then.

    Hope that helps.

    RankBot

    11 months, 4 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Unable to Log In to My Account – Request for Assistance’ is closed to new replies.