Hello,
We apologize for the issue you are facing with your subscription not being listed under your account. It seems that there might be a problem with the association of your payment with your Rank Math account.
To resolve this, we recommend replying to this ticket with the details you provided, including your PayPal transaction ID and the email address used for the purchase. A human agent from the Rank Math Support team will then be able to assist you further in locating your subscription and ensuring it is properly linked to your account.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this issue!
Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
We need to see the order number that starts with RANKMATH2#####-####-#####
We really look forward to hearing back from you. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
