How to fix Rank Math SEO not showing in post

#912213
  • Rank mark is installed on our website, but when clicking on Rank Math SEO of each article, fields such as: title, description, keywords,… do not appear. What should I do to fix this?
    I have attached pictures and video of the incident.

Viewing 8 replies - 1 through 8 (of 8 total)
  • Hello,

    We apologize for the issue you are facing with Rank Math SEO not showing in your posts. This can be frustrating, but there are a few steps you can take to resolve this problem.

    1. Check if the Meta Box is Enabled: Sometimes, the Rank Math Meta Box may be disabled for certain post types. To check this, navigate to Rank Math SEO → Titles & Meta from your WordPress dashboard. Ensure that the Meta Box is enabled for the post type you are working on.
      Navigate to Titles and Meta Settings

    2. Screen Options: If you still don’t see the Meta Box, check the Screen Options at the top of your post editing screen. Make sure that the Rank Math Meta Box is checked.

    3. Clear Cache: If you are using any caching plugins, try clearing the cache. Sometimes, cached data can prevent new changes from appearing.

    4. Conflict with Other Plugins: Deactivate other plugins temporarily to see if there’s a conflict causing the issue. If the Meta Box appears after deactivating a plugin, reactivate them one by one to identify the culprit.

    5. Theme Compatibility: Ensure that your theme is compatible with Rank Math. You might want to switch to a default WordPress theme (like Twenty Twenty-One) to see if the issue persists.

    If you have tried these steps and the issue remains unresolved, please reply to this ticket with any additional details or screenshots, and a human agent from our support team will assist you further.

    Thank you for raising this concern!

    This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.

    I tried to disable all plugins but still got error, and reinstalling wordpress still doesn’t work, please support me, thank you

    Hello,

    In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    You have not shared your website access with us. Please share access to your website with us so we can help investigate the issue.

    Regards

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    I have been waiting for more than 5 hours, can you help me in this case, thanks

    Hello,

    The login details are not working.

    Please share working login details so we can check this further.

    Looking forward to helping you.

Viewing 8 replies - 1 through 8 (of 8 total)

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