Hello,
We apologize for the issue you are facing with the plugin suddenly stopping to work. It can be frustrating when things don’t function as expected.
To help resolve this, please check if your server is running on a supported version of PHP. If you encounter a message stating "This plugin does not work with your version of PHP," it indicates that your server is using an older and unsupported version. You can find more information on how to upgrade your PHP version in our knowledge base here.
Additionally, if you have recently updated any plugins or themes, there might be a conflict causing this issue. We recommend deactivating other plugins one by one to see if that resolves the problem.
If the issue persists, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.
Thank you for bringing this to our attention!
Hello,
This issue could be caused by conflicting plugins/themes on your website. Kindly make sure you are using the latest version of all the plugins and themes, please update if not yet.
Here’s a guide for troubleshooting further if the issue persists:
https://rankmath.com/kb/check-plugin-conflicts/
You can also follow the steps in this video:
https://www.youtube.com/watch?v=FcIWRhcUP2c
Only the site admin would know and your users won’t be affected by this troubleshooting.
Let us know how it goes. Looking forward to helping you.
Thank you.
Actually, it works when I am on the Ipad, so it must be something with my computer browser, but no idea what, my ad blocker is off.
Hello,
Please use a Chromium-based browser like Google Chrome and see if that helps.
If the issue persists, please follow the troubleshooting step suggested by my colleague earlier.
Let us know how this goes. Also, let us know if you have further questions or concerns.
Thank you.
I use chrome, it actually started working, no idea why!
Hello,
We are glad the issue has resolved itself.
If it reoccurs don’t hesitate to reach out to us.
Do you still need our assistance with anything else or can we go ahead to close the ticket?
We look forward to helping you.
Thank you.
Hello,
This ticket will be closed now, but if you ever have another question or need any help in the future, please don’t hesitate to create a new forum topic. We’ll be more than happy to assist you again.
Thank you for choosing Rank Math and have a wonderful day!
