Hello, we apologize for the issue you are facing with the Rank Math logo not appearing in the Divi Builder. This can sometimes happen due to compatibility issues or settings within the Divi Builder itself.
Here are a few steps you can try to resolve this issue:
- Check for Plugin Conflicts: Deactivate all other plugins except for Rank Math and Divi to see if the logo appears. If it does, reactivate the plugins one by one to identify the conflicting plugin.
- Clear Cache: If you are using any caching plugins, clear the cache and check again.
- Update Everything: Ensure that both Divi and Rank Math are updated to their latest versions.
- Check User Permissions: Make sure that your user role has the necessary permissions to access Rank Math features in the Divi Builder.
If none of these steps resolve the issue, we recommend replying to this ticket, and a human agent from the Rank Math Support team will take over and provide further assistance based on your specific setup. Thank you for raising this concern!
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We’re unable to check your site as your security firewall is blocking it.
If you are using geo-blocking, please temporarily unblock the country Portugal, India, Nigeria, Bangladesh, and the Philippines so we can further inspect your website.
Or you can share any whitelisted country name so that we can set this on VPN.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
