Hello,
We apologize for the issue you are facing with the blank page when accessing the specified URL. This can often be caused by a conflict with another plugin or theme.
To troubleshoot this issue, we recommend the following steps:
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Check for Plugin Conflicts: Use the Health Check plugin to determine if there is a conflict with another plugin or theme.
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Check the Source Code: Inspect the source code of the page to see if there is any data being outputted. If the source code is empty, it indicates a conflict.
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Flush Cache: If you are using any caching plugins, try flushing the cache and see if that resolves the issue.
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Disable Other Plugins: Temporarily disable other plugins to see if the issue persists. If it resolves, re-enable them one by one to identify the conflicting plugin.
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Check for Static Files: Ensure there are no static files with the same name as your sitemap file that could be causing conflicts.
If these steps do not resolve the issue, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.
Thank you for bringing this to our attention!
This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.
I have tried everything you say and when the problem is solved is when I disable your plugin, so what is causing the problem is rank math.
I have tried cache, disabling other plugins, verifying the source code and the only solution is to disable your plugin.
I need help
Hello,
This issue could be caused by conflicting plugins/themes on your website. Kindly make sure you are using the latest version of all the plugins and themes, please update if not yet.
Here’s a guide for troubleshooting further if the issue persists:
https://rankmath.com/kb/check-plugin-conflicts/
You can also follow the steps in this video:
https://www.youtube.com/watch?v=FcIWRhcUP2c
Only the site admin would know and your users won’t be affected by this troubleshooting.
Let us know how it goes. Looking forward to helping you.
I repeat that the problem disappears when I deactivate Rank Math, so the conflict is generated by your add-in.
Either they give me a solution or I will have to look for another alternative, and for me it’s a pity because I love Rank Math seo.
Hello,
In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
When we investigated this issue we were unable to replicate it while only Rank Math was activated. This indicates that there may be a conflict with another plugin.
To identify the conflicting plugin, please deactivate all your plugins except for Rank Math. Then, reactivate your plugins one by one, testing the affected page each time to determine which plugin is causing the issue.
Thank you for your patience and cooperation.
