Elementor and Rank Math issue

#90978
  • Resolved noraokros

    3 years, 11 months ago

    Rank Math free

    Hi,

    I have had an issue on my website – one of my pages kept redirecting me to a 404 page. I disabled my plugins one by one to figure out what causes it and it turned out it was Rank Math. I would love to use Rank Math further, but I am not sure where to go from here. Could you please help?

    Thank you in advance.

    Nora

Viewing 5 replies - 1 through 5 (of 5 total)
  • Michael Davis

    3 years, 11 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Could you please share the affected URL? We will also need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    noraokros

    3 years, 11 months ago

    Rank Math free

    Hi Michael,

    Thank you for your quick response. I am sorry for the delayed answer.
    I have figured it was a redirection issue, so this problem has been solved.
    However, I still would like to kindly ask you to look at my settings, as some links that appear in Google redirect the user to a 404 page.
    Please provide me with an email address that I can use for the temporary login without password plugin, so I can give you access to my website.

    Kind regards,
    Nora

    Michael Davis

    3 years, 11 months ago

    Rank Math pro

    Hello,

    Thank you for the follow up.

    We are glad you were able to find the cause of this issue.

    You can add the access to this email: s******@r***********

    Looking forward to helping you. Thank you.

    ​​​​​​

    noraokros

    3 years, 10 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further? I have given 7 days for you to check the settings, in case you need more time, please let me know.

    Thank you for your help.

    Nora

    • This reply was modified 3 years, 10 months ago by noraokros.
    • This reply was modified 3 years, 10 months ago by noraokros.
    Alberto

    3 years, 10 months ago

    Rank Math business

    Hello,

    You said:

    However, I still would like to kindly ask you to look at my settings, as some links that appear in Google redirect the user to a 404 page.

    Could you share those links so we can check it?

    Looking forward to help you.

    RankBot

    3 years, 10 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘Elementor and Rank Math issue’ is closed to new replies.