Hello, we apologize for the issue you are facing with your Rank Math PRO account showing as free. It seems that there may be a discrepancy with the email address associated with your PRO account.
To resolve this, you will need to merge your accounts or change the email connected to your PRO plan. Please follow these steps:
- Log into your Rank Math account using the email address that has the PRO subscription.
- If you cannot access it, please reply to this ticket with the email addresses you believe are associated with your accounts (h**********@g********, s******@h********, s******@c***************).
- Include a screenshot of the invoice you received from FastSpring.com if possible.
Our support team will then assist you in merging the accounts or updating the email address connected to your PRO plan.
Thank you for raising this concern, and we appreciate your patience as we work to resolve it!
Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin using the third email address you provided.[moved to sensitive data section]
To avoid any confusion in the future, would you like to merge these two accounts?
If so, please tell us the preferred email address and we will do the needful.
We really look forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
