Your plugin effecting home page changes not saved

#906981
  • Resolved Gharnmakaan
    Rank Math free

    dear sir/madam,
    i used your plugin but it not working properly from last 3 days, when i saved home page changes it not save due to your plugin, when i deactivate your plugin then it is saving all the changes made by the team.
    my site is gharnmakaan.com.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Hello,

    We apologize for the issue you are facing with the Rank Math plugin not saving changes on your homepage. This can sometimes happen due to various reasons, such as conflicts with other plugins or themes, or even issues with the version of Rank Math you are using.

    Here are a few steps you can take to troubleshoot this issue:

    1. Check for Updates: Ensure that you have the latest version of Rank Math installed. You can check this by navigating to your WordPress Dashboard → Rank Math SEO → Status & Tools → Version Control. If an update is available, please update the plugin.
      Check Rank Math version from Version Control

    2. JavaScript Errors: Open your browser’s console (usually by pressing F12) and check for any JavaScript errors that may be preventing Rank Math from saving changes. If you find any errors, they might be caused by a conflict with another plugin or theme.
      Google Chrome JavaScript console errors

    3. Firewall Settings: If you are using a firewall, it might be blocking access to certain files that Rank Math needs to function properly. Check your firewall settings and ensure that Rank Math is whitelisted.

    4. Conflict Testing: Try deactivating other plugins one by one to see if there is a conflict causing the issue. If the problem resolves when a specific plugin is deactivated, that plugin may be causing the conflict.

    If you continue to experience issues after trying these steps, please reply to this ticket with any error messages you encounter, and a human agent from the Rank Math Support team will assist you further.

    Thank you for bringing this concern to our attention!

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    Could you please share a screencast of the issue by using a tool like https://loom.com so that we can check this further for you? A visual representation of the issue will help us to understand it better.

    Looking forward to helping you.

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Your plugin effecting home page changes not saved’ is closed to new replies.