Can not purchase the PRO license

#906787
Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 year, 2 months ago

    Hello, we’re sorry to hear that you’re facing issues while trying to purchase the Rank Math PRO license. The error message "We regret that your order could not be accepted…" can occur due to several reasons. Here are some troubleshooting steps you can follow:

    1. Select Your Current Location: Ensure that the country displayed in the dropdown menu at the top-right corner of the checkout page is correct. If it shows a different country, click on it and select the correct one.
      Change country in Fastspring

    2. Turn Off Your VPN or Proxy: If you have a virtual private network (VPN) or proxy server enabled, please turn it off. Some browsers also have built-in VPNs, so check your browser settings to ensure it’s disabled.
      Some browsers have in-built VPNs

    3. Disable Ad Blockers: It’s also a good idea to turn off any ad blockers while attempting the transaction. Even if you haven’t installed one, review your browser settings as some browsers come with built-in ad blockers.
      Turn off your ad blocker

    If you continue to experience issues after trying these steps, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further. Thank you for raising this concern!

    Sources:
    Troubleshooting Payment Issues at Rank Math » Rank Math

    Princess

    1 year, 2 months ago

    Hello,

    Thank you for reaching out to us.

    We regret to inform you that due to legal restrictions and compliances, we are no longer accepting users from sanctioned countries.

    We understand that this may be inconvenient for you and we apologize for any frustration or disappointment this may have caused.

    We value your interest in our platform and we hope that you will check back with us in the future to see if the situation has changed. If you have any further questions or concerns, please don’t hesitate to reach out to us.

    If this is an error and you are not from a sanctioned country, please confirm your country of residence so that we can re-evaluate your account.

    Thank you for your understanding.

    RankBot

    1 year, 1 month ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Can not purchase the PRO license’ is closed to new replies.