Rank math not showing in WP 5.5.1

#90508
  • Resolved hpreckel
    Rank Math free

    Rank Math plugin is not showing on articles or pages in WP 5.5.1.

    WP Health Check plugin is installed and shows no errors or conflicts.

Viewing 9 replies - 1 through 9 (of 9 total)
  • Hello,

    Thank you for contacting Rank Math today.

    You can find the plugin at the right sidebar now on.

    After opening a post/page, look for the 3 vertical dot at the top right and click that.

    You can see a new section with Rank Math listed in it. You need to click on that to use all option of Rank Math for the post/page.

    Hope that helps.

    Thank you.

    Hello!
    I clicked the three dots, but no rankmath. 🙂

    I also switched in troubleshooting modus via Health Check, so there is no plugin activ, and activated RankMath in troubleshooting mode.

    Still no option for Rank Math.

    Sajid Khan
    Rank Math business

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    We have logged into your site and checked that issue.

    It seems you have another thing called Headline Analyzer showing in your posts which is monitoring your posts at the moment.

    Can you please disable that feature or plugin (if it is coming from plugin) and check if that fixes the issue for you?

    We have not deactivated anything on your site at the moment.

    Looking forward to helping you.

    Thank you.

    Hi! Headline Analyzer is part of Google Analytics Dashboard for WP (GADWP) from ExactMetrics.

    I have deactivate Google Analytics Dashboard for WP; but there is no change: Rankmath is still not visible in the sidebar.

    Hello,

    The Rank Math plugin is working fine on our end:
    https://i.rankmath.com/ZoLcHB

    There are 2 JS errors showing up on the post editor page.

    One is from the following plugin:
    dsgvo pixelmate plugin

    and the other from the theme you are using.

    You would need to contact the developers to help you fix them for you.

    Also, please always follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    You need to disable all the plugins, revert to the default WordPress theme and then use only the Rank Math plugin to know if it’s the culprit or not. Then follow the tutorial along to find the culprit.

    Hope that helps. Thank you.

    Hi Guys,

    I activated Health Check & Troubleshooting – Still no RankMath Block visible.

    Hello,

    As requested, please disable all other plugins and keep only the Rank Math plugin active and then start activating all other plugins one by one to find the culprit.

    Looking forward to helping you. Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 9 replies - 1 through 9 (of 9 total)

The ticket ‘Rank math not showing in WP 5.5.1’ is closed to new replies.