Hello,
We apologize for the issue you are facing with the author page returning a 404 error. Since your hosting provider has not identified any issues, there are a few things you can check on your WordPress site:
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Permalink Settings: Go to Settings → Permalinks in your WordPress dashboard and simply click Save Changes. This can sometimes refresh the permalink structure and resolve 404 errors.
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Check Author Archives Settings: Ensure that the author archives are properly enabled in your Rank Math settings. You can find this under Rank Math SEO → Titles & Meta → Miscellaneous Pages. Make sure the author archives option is enabled.
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Theme or Plugin Conflicts: Sometimes, themes or plugins can interfere with author pages. Try temporarily switching to a default theme (like Twenty Twenty-One) and disabling other plugins to see if the issue persists.
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Custom Redirects: If you have set up any custom redirects, ensure they are not conflicting with the author archive URLs.
If none of these steps resolve the issue, please reply to this ticket, and a human agent from the Rank Math Support team will take over and assist you further. Thank you for raising this concern!
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
Can you please share the affected archive URL with us so we can further check it on our end?
Meanwhile, please make sure to flush the permalinks by heading over to WordPress Dashboard > Settings > Permalinks and hitting the save button once.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
